New Workbook from AAAHC's Institute for Quality Improvement Provides Insights into Quality and Benchmarking


Today's ambulatory healthcare providers are increasingly challenged to demonstrate to patients and purchasers (insurers and employers) a high level of quality care. The AAAHC Institute for Quality Improvement, a leader in quality improvement and benchmarking studies, is providing an important resource in these areas with the publication of its new "Quality Improvement & Benchmarking: A Workbook of Strategies and Tools for Success."

The workbook provides current approaches to vital areas such as the improvement of health and safety; increasing patient satisfaction and retention; meeting accreditation or other regulatory requirements; and fulfilling payment requirements.

Ambulatory surgery centers (ASCs) will find the workbook particularly valuable for training and staff development. Content is devoted to core competencies such as building teamwork; improving communication; fostering a sense of accomplishment; increasing skill, experience and expertise; and experiencing new opportunities for creativity.

Applying the strategies in "Quality Improvement & Benchmarking: A Workbook of Strategies and Tools for Success," ASCs will have the ability to classify their level of quality improvement (QI) experiences and expertise as basic, intermediate or expert, which allows an organization to accurately evaluate their level of expertise. The step-by-step process and examples in the workbook can be used to develop a new program or improve an existing one.

The workbook was developed as a supplement to the Institute for Quality Improvement's annual National Quality Forum in Las Vegas. It is an excellent reference for those attending the annual forum, which this year is slated for Dec. 4-5, 2004 at the Rio All-Suites in Las Vegas.

A pre-publication price (May 1-June 1) for the "Quality Improvement & Benchmarking: A Workbook of Strategies and Tools for Success" is $65, and $85 thereafter.

The "Quality Improvement & Benchmarking: A Workbook of Strategies and Tools for Success" can be ordered via email at or by calling (847) 853-6118.

The Accreditation Association for Ambulatory Health Care established the AAAHC Institute in 1999 to provide ambulatory healthcare organizations opportunities to participate in clinical performance measurement studies and educational programs. To date, the AAAHC Institute has conducted and published 15 clinical performance measurement studies and has convened a national forum on quality improvement in ambulatory health care annually. Involvement in clinical performance measurement is a signal to patients, government agencies, professional liability insurers, and third-party payors, that an ambulatory health organization is concerned about continually improving the care it provides to its patients.

Source: AAAHC


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